Emporion

Return policy

emporion.it (hereinafter, the "Platform") is a digital marketplace that connects consumers and Italian food producers. The service is managed by Drilldown S.r.l., with registered office at Viale Isonzo 8, 20135 Milan – VAT No. 12392590969. Drilldown S.r.l. is not a party to the sale contract between buyer and seller, but facilitates the transaction through its technological infrastructure.

How returns work

Since products purchased through the Platform are shipped directly by individual producers, each return must be handled directly with the seller, in accordance with applicable law.

Pursuant to the Consumer Code (Legislative Decree 206/2005), the consumer has the right to withdraw from the contract within 14 days of product delivery, without the obligation to give reasons, subject to the exceptions provided by law (e.g. perishable or sealed products).

Procedure for making a return

  1. Contact the seller Access your order and send a message to the producer via the “Contacts” section. The producer's name is indicated on the product page and in the order confirmation email.
  2. Follow the seller's instructions The seller will communicate the return method. Return shipping costs are borne by the customer, unless otherwise indicated by the seller.
  3. Receive the refund Once the goods are received, the seller will process the refund according to the established timing. The Platform does not manage refunds directly but provides assistance in case of disputes. The refund usually takes 10 working days, varying depending on the payment gateway used.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

  • Perishable products or products with a near expiration date.
  • Sealed products opened after delivery.
  • Customized or made-to-measure products.

Our commitment

We select reliable producers and constantly monitor the quality of the service. For problems relating to an order or the management of a return, you can write to info@tuduu.it.

Frequently asked questions

Who issues the invoice? The invoice is issued directly by the seller. The Platform does not issue invoices on behalf of merchants.

Can I contact the producer directly? Yes, via the contact form on the site or from your order page.

Does the portal handle refunds directly? No. The refund is issued by the seller; the Platform does not hold or move funds intended for customer refunds.