These General Terms govern the use of the digital platform (hereinafter, the “Platform” or the “Marketplace”), accessible through the Company's web domain and managed by Drilldown S.r.l., with registered office in Milan, Viale Isonzo 8, Tax Code/VAT No. 12392590969 (hereinafter, the “Company”).
Through the Platform, the Company allows users (hereinafter, the “Users”) to browse and purchase food products sold by third parties (hereinafter, the “Sellers”).
The Company operates as a digital marketplace, providing the technology needed to publish catalogs, internationalize them through scalable technology, enrich the user experience through the application of proprietary nutritional filters, and manage the cart, payment process and operational support. The Company is not a contractual party to the sale of the products offered by the Sellers.
The Platform hosts exclusively products offered by third-party Sellers, who act independently in managing their catalog, logistics and commercial relationship with the User.
The purchase contract is deemed to be concluded directly between the User and the selected Seller.
The Company acts as a facilitator of the transaction, without holding ownership of the goods or assuming responsibility for their availability, quality, conformity or fitness for use.
The Platform allows the User to build one or more carts, each referring to a single Seller, and to complete the purchase directly on the site through secure payment systems.
The payment is collected by the Platform as the subject appointed by the Seller, with automatic credit to the same Seller, net of the agreed commissions.
Completion of the order is confirmed by email to both the User and the Seller. The latter is responsible for order management, shipping and after-sales assistance.
The invoice and/or proof of payment relating to the purchase is issued directly by the Seller, based on the tax data provided by the User at the time of the order.
The Company is not responsible for any errors or omissions in the data entered, nor can it intervene in the tax management of the transaction.
The Seller is solely responsible for order fulfillment, the choice of carrier, shipping times and the communication of tracking code where provided.
Any delays, delivery errors, damage or shortages must be reported to the Seller, who is required to respond in accordance with their own general terms.
The Company may provide a generic support service to facilitate communication between User and Seller, without assuming direct liability.
The right of withdrawal is recognized for the User within the limits provided by Legislative Decree 206/2005 (Consumer Code) and is exercised directly against the Seller.
The withdrawal methods and deadlines are set out in the Seller's contractual documentation or may be requested via the contact form available on the Platform.
The Company assumes no liability regarding:
a) the truthfulness, completeness or updating of the information provided by the Sellers; b) the actual availability of the products offered; c) order fulfillment, delivery and management of returns; d) after-sales support and any disputes between User and Seller.
The Company guarantees the proper technical operation of the Platform, the reliability of the payment systems used and the adoption of high security standards.
The Company reserves the right to modify these General Terms at any time. The changes will take effect from the date they are published on the Platform and will be deemed accepted by Users by continuing to use it.
These General Terms are governed by Italian law.
For any dispute arising between the Parties regarding the interpretation, validity or performance of this document, the Court of Milan shall have exclusive jurisdiction, without prejudice to the protection reserved to the User under the applicable consumer legislation.
For any request for information, support or assistance, the User may contact the Company at the following details:
Drilldown S.r.l. Viale Isonzo 8, 20135 – Milan (MI) Email: info@tuduu.it
